Privacy Policy

MSIGONLINE.com is managed and operated by PT Asuransi MSIG Indonesia. By visiting and accessing MSIGOnline.com, you have accepted and agreed to the practices described in this Privacy Policy.

The purpose of MSIGOnline.com is to offer online services for ease in purchasing insurance products for the convenience of MSIG customers.

Personal Data

You do not need to register to use our services, but you will have to provide information, such as vehicle registration number, country to be visited, and more. When you agree to purchase any insurance products, we will ask for your personal data, such as name, email address, phone number, home address, location data and others so that we can process and meet your request better.

MSIGOnline.com is committed to ensuring the best possible safety of your personal data. MSIGOnline.com will not ask for personally identifiable information until you decide to buy our insurance products.

Use of Personal Data

With your permission, MSIGonline.com will use your personal data for the following purposes:

  1. Send insurance products that you request when filling out the application form on our website; and / or
  2. Communicate with you including requesting additional information required as a condition of service that you desire; and / or
  3. Help you make the claim or endorsement
  4. Send information about products and services that you may find interesting
  5. Provide the best services for you
  6. Information for Marketing Purposes
  7. Use location data for telematics services using MSIG Telematics for Personal, including trip information and driving behavior

Sometimes we will use your data to provide you with details about our promotion and activities, or we will contact you for market research purpose. This can be done via email, text message or phone. You can choose to opt-out from receiving any marketing information by simply following the instruction included in the marketing message.

Payment

PT Asuransi MSIG Indonesia does not store any credit card data, but PT Midtrans (Veritrans Indonesia) does. The data is encrypted using PCI (Payment Card Industry) and DSS (Data Security Standard) and your purchase transaction data is stored only as long as is necessary to complete the transaction.

All direct payment gateways meet the standards set by PCI and DSS managed by PCI Security Standards Council, constituting a collective effort of brands such as Visa or MasterCard or JCB.

Requirements as set by PCI and DSS help to ensure the handling of credit card information by our Site and service providers.

Cookies Policy

What are cookies?

Cookies are small data files placed by your browser on your computer or device. Cookies help your browser to trace the Website and cookies do not collect any information stored on your computer or your files.

How We Use Cookies

MSIGOnline.com uses cookies to maintain and improve our services. Cookies help us to know the habits and how you interact when you access our website, to provide us with the information about the number of visitors and pages visited and enhance your experience while you are visiting or using our website.

Some of the cookies we use are session cookies which are temporary and will only continue to exist for the period you access the website until you close the browser. Other types of cookies are cookies which will remain stored in the computer / smart phone in a longer time.

You can choose to block or delete cookies through your browser settings. If you decide to do that, you may not be able to fully use our services and this can affect the performance of our website on your system.

Policy Change

We may update or modify this Privacy Policy at any time. If we make any substantial changes to this policy, we will notify you by email. By continuing to use our services after the changes become effective, you agree to comply with the new Privacy Policy.

Website users have the right to request access to/and/or corrections to their personal information maintained by PT Asuransi MSIG Indonesia. If any user of the website intends to access or correct the personal information maintained by MSIG,, please contact us during office hours at (021) 252 3110 or write an email to msigonline@id.msig-asia.com.

Queries and Contact Information

If you would like to: access, revise, modify or delete personal information we maintain; write a complaint, or require further information, please contact us at msigonline@id.msig-asia.com.